SHIPPING INFOMATION

BIOSECURITY REGULATIONS

WA & TAS customers: Due to biosecurity regulations, Rosy Thoughts do not currently ship seeded products to your state. All of our designs are available in our non-seeded ‘classic’ and ‘eco card’ ranges.

*Tasmanian wholesale orders are an exemption 

 

SHIPPING

Shipping starts from $6.95. Our standard shipping includes tracking and is usually received within 4 to 7 working days of postage depending on your location. 

 

For an estimated delivery time you can visit https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ 

All orders are shipped via Australia Post from Brisbane, QLD. Shipping costs are charged at the time of order and are included in your final invoice. For wholesale orders, any duties or costs associated with shipping incurred are the responsibility of the retailer.

 

We want to ensure you receive your Rosy Thoughts products in prime condition, so all orders are shipped in a rigid mailer or box. Great care is taken when packing your order to ensure your items are in prime condition when leaving Rosy Thoughts. We are not responsible for any damages once your order has left our hands. If you have any issues with the quality of your order, please contact us and we will follow it up with Australia Post.

*Please note Australia Post is experiencing delays during these uncertain times due to limited flights, social distancing requirements and increased parcel volumes. 

 

LOCAL PICKUP

Local pickup is available from Port Macquarie, NSW. Our usual turnaround time is between 3-5 business days once payment is received. We will contact you to arrange a suitable time to collect your order, and any provide you with all other necessary information.

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RETURNS & EXCHANGES

We do not accept returns or exchanges for change of mind. If you have any issues with the quality of the products you received please contact us to discuss it. If applicable, we can arrange a refund or exchange. A refund does not include any shipping or handling costs. Damaged products must be reported within ten days of receipt. Returns will be charged full shipping, handling and any other charges incurred. All products must be returned unopened, unused and their original packaging/condition. For wholesalers, we do not accept returns on unsold merchandise.