TERMS & CONDITIONS

All purchases from Rosy Thoughts are subject to the terms and conditions listed below. Please ensure you have read them carefully before placing an order as, in purchasing from us, you indicate your understanding and agreement to being bound by these terms. 

 

PRICES

All prices are in Australian dollars (AUD). Online prices may be subject to change without notice, and may differ from prices available elsewhere. 

 

PAYMENT 

For customers purchasing via our online shop, we accept payment via Credit Card. We do not accept cheques, cash or money orders. All payments are processed at the time of order. Please ensure all of your contact details are correct when placing an order so we can contact you if there are any issues. Orders will be dispatched once we have received confirmation of your payment.

 

OUR TURNAROUND TIME

We endeavour to ensure that all our products listed on our website are in stock and that the pricing is up to date. As we are a small business (1 person team), we try our hardest to fulfil all orders in a timely fashion and appreciate your understanding if minor delays are unavoidable. Our usual turnaround time is between 3-5 business days. However, this may be extended during busy times. In the event that an item you ordered is not in stock, we will let you know as soon as possible with a revised turnaround time. Otherwise, we are able to offer an agreeable alternative item, or a full refund if necessary.

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SHIPPING

Shipping starts from $6.95. Our standard shipping includes tracking and is usually received within 4 to 7 working days of postage depending on your location. Please note, as all of our products are handmade, shipping time is in addition to our production time. 

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All orders are shipped via Australia Post from Port Macquarie, NSW. Shipping costs are charged at the time of order and are included in your final invoice. For wholesale orders, any duties or costs associated with shipping incurred are the responsibility of the retailer.

 

We want to ensure you receive your Rosy Thoughts products in prime condition, so all orders are shipped in a rigid mailer or box. Great care is taken when packing your order to ensure your items are in prime condition when leaving Rosy Thoughts. We are not responsible for any damages once your order has left our hands. If you have any issues with the quality of your order, please contact us and we will follow it up with Australia Post.

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Please note Australia Post is experiencing delays during these uncertain times due to limited flights, social distancing requirements and increased parcel volumes. 

 

LOCAL PICKUP

Local pickup is available from Port Macquarie, NSW. Our usual turnaround time is between 3-5 business days once payment is received. We will contact you to arrange a suitable time to collect your order, and any provide you with all other necessary information.

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BIOSECURITY REGULATIONS

WA & TAS customers: Due to biosecurity regulations, Rosy Thoughts cannot ship seeded products to your state. Tasmanian wholesale orders may be an exception. Please contact us before ordering, as a biosecurity inspection fee (approximately $28) may apply. Rosy Thoughts takes no liability for such fees. 

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BACK ORDERS

Occasionally certain products may be out of stock. If any items are back ordered, you will be notified directly and we will proceed to ship all items in stock from your order. Once an item is back in stock, we will ship it out immediately at our cost unless discussed otherwise.

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