TERMS & CONDITIONS
All purchases from Rosy Thoughts are subject to the terms and conditions listed below. Please ensure you have read them carefully before placing an order as, in purchasing from us, you indicate your understanding and agreement to being bound by these terms.
All prices are in Australian dollars (AUD). Online prices may be subject to change without notice, and may differ from prices available elsewhere.
For customers purchasing via our online shop, we accept payment via Credit Card. We do not accept cheques, cash or money orders. All payments are processed at the time of order. Please ensure all of your contact details are correct when placing an order so we can contact you if there are any issues. Orders will be dispatched once we have received confirmation of your payment.
OUR TURNAROUND TIME
We endeavour to ensure that all our products listed on our website are in stock and that the pricing is up to date. As we are a small business (1 person team), we try our hardest to fulfil all orders in a timely fashion and appreciate your understanding if minor delays are unavoidable. Our usual turnaround time is between 3-5 business days. However, this may be extended during busy times. In the event that an item you ordered is not in stock, we will let you know as soon as possible with a revised turnaround time. Otherwise, we are able to offer an agreeable alternative item, or a full refund if necessary.
Shipping starts from $6.95. Our standard shipping includes tracking and is usually received within 4 to 7 working days of postage depending on your location. Please note, as all of our products are handmade, shipping time is in addition to our production time.
All orders are shipped via Australia Post from Brisbane, QLD. Shipping costs are charged at the time of order and are included in your final invoice. For wholesale orders, any duties or costs associated with shipping incurred are the responsibility of the retailer.
We want to ensure you receive your Rosy Thoughts products in prime condition, so all orders are shipped in a rigid mailer or box. Great care is taken when packing your order to ensure your items are in prime condition when leaving Rosy Thoughts. We are not responsible for any damages once your order has left our hands. If you have any issues with the quality of your order, please contact us and we will follow it up with Australia Post.
Please note Australia Post is experiencing delays during these uncertain times due to limited flights, social distancing requirements and increased parcel volumes.
Local pickup is available from St Lucia, QLD. Our usual turnaround time is between 3-5 business days once payment is received. We will contact you to arrange a suitable time to collect your order, and any provide you with all other necessary information.
WA & TAS customers: Due to biosecurity regulations, Rosy Thoughts cannot ship seeded products to your state. Tasmanian wholesale orders may be an exception. Please contact us before ordering, as a biosecurity inspection fee (approximately $28) may apply. Rosy Thoughts takes no liability for such fees.
Occasionally certain products may be out of stock. If any items are back ordered, you will be notified directly and we will proceed to ship all items in stock from your order. Once an item is back in stock, we will ship it out immediately at our cost unless discussed otherwise.
Although we do our best to accurately photograph our products, colours may appear slightly darker than what appears on screen. Colours may also differ from monitor to monitor. Products made from 100% recycled paper (including classic cards, seed cards and seed tags) may contain slight imperfections and flecks throughout the paper. This is part of their unique texture and appearance. We do not accept returns for change of mind.
RETURNS AND EXCHANGES
We do not accept returns or exchanges for change of mind. If you have any issues with the quality of the products you received please contact us to discuss it. If applicable, we can arrange a refund or exchange. A refund does not include any shipping or handling costs. Damaged products must be reported within ten days of receipt. Returns will be charged full shipping, handling and any other charges incurred. All products must be returned unopened, unused and their original packaging/condition.
For wholesalers, we do not accept returns on unsold merchandise. If you are a wholesaler and order at retail price by accident, refunds will not be issued. We may issue you a store credit or add in more products to the same value if you request. For more information on how to order, please see HERE.
Though we aim to respect each business’s geographical territory, we cannot guarantee exclusivity. Please check our list of stockists on our website to see if we are represented in your area. We have a large range of designs suited to various different business types (cafes, food-makers, florists, homeware shops etc), so there is usually a large variety in what is stocked.
Rosy Thoughts is committed to ensuring that your privacy is protected. All personal details provided (payment information, address, email, phone number, details of your purchase), will be kept safe and confidential. Your details will only be used in accordance with this privacy statement and will not be distributed to third parties under any circumstances.
TERMS AND CONDITIONS
Rosy Thoughts may update this page from time to time to ensure terms and conditions are up to date. Please refer back to this page if needed.